Refund Policy
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Returns
Our policy lasts for 30 days after delivery. If 30 days have gone by since you received your product, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Custom Items: We cannot resell custom items and therefore returns will not be accepted and unfortunately that means no refunds as well.
Damaged items:
No refunds or replacements will be given for signs that are cracked due to over-tightening screws while mounting. Over-tightening the screws WILL definitely crack the sign. It is the purchasers responsibility to ensure this doesn't happen.
If a product is damaged in transit, pictures must be sent to assess the damage and to be used in shipping insurance collection. If a replacement is warranted, no changes to the original design are allowed. Approval is done on a case by case basis after a short investigation.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: info @ keenergifts .com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. Every piece of slate is unique. Natural lines and "chips" attached to the edge of the sign are normal and are not considered a defect. We will only replace an item if it is damaged during shipping. We sill send an exact replica of the original product. No changes in the design are allowed. If changes are requested, customer will need to pay for a new sign to be designed. Please send a picture of your item to show the damage to our email at keenergifts @ gmail . com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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