Frequently Asked Questions
Section 1: Ordering & Customization
Q: How do I customize my slate sign?
A: Simply enter your custom text into the sign maker. You’ll see your design update in real time, so you know what it looks like before adding it to your cart.
Due to limitations in the sign-making software, your preview may not appear to fill the space perfectly — no worries. We’ll format it properly before production.
If you’d like extra peace of mind, we’re happy to send you a proof for approval before we make your sign.
👉 Want tips on layout and wording? Read our How to Use Our Sign Maker.
Q: Can I see a proof before my order is made?
A: Our sign maker shows your design in real time as you add or remove options. If you’d like something outside what’s offered, or want extra reassurance, just ask us for a proof.
We’ll create a design, send it to you for approval, and make any requested changes. Your sign will not be made until you’re happy and approve the proof.
Q: Can I request a custom size or design?
A: We’re happy to help with special requests. Contact us before ordering, and we’ll let you know what’s possible.
👉 We're excited to hear your idea...Contact Us.
Section 2: Products & Materials
Q: What are your slate signs made from?
A: Our signs are made from 500 million year old, Canadian slate stone, giving each piece a unique texture and edge. No two signs are exactly alike.
👉 Learn more about slate and why it makes such a great sign material.
Q: Are the signs weatherproof?
A: Yes. Slate is naturally durable and suitable for outdoor use in Canadian weather.
We use the highest-quality paint available — the same type used on headstones. The manufacturer guarantees it won’t peel for 25+ years.
Slate won’t rust, corrode, or rot like other sign materials. Even the included mounting screws are stainless steel (2–2.5", depending on the sign).
👉 Read our slate maintenance tips.
Section 3: Shipping & Timing
Q: How long does it take to receive my order?
A: Most orders are produced within 1–2 business days, plus shipping time.
Custom slate house signs may take 7–10 business days to produce due to personalization. Including shipping, most customers receive their sign within 2–3 weeks of ordering.
You’ll receive tracking as soon as your order ships.
👉 See our full Shipping Policies
Q: Where do you ship?
A: We ship across Canada and the United States. Some remote areas may be excluded.
Free shipping on orders over $99 CAD.
👉 See our full Shipping Policies
Section 4: Gifting
Q: Is this a good gift for housewarmings / weddings / anniversaries?
A: Absolutely. Our personalized slate signs make meaningful housewarming gifts, wedding gifts, and keepsakes for other special occasions. Each piece is customized and made to last.
👉 See gift ideas by occasion.
Section 5: Care & Maintenance
Q: How do I care for my slate sign?
A: Slate requires very little maintenance. We recommend occasional gentle cleaning with water and a soft cloth, as needed.